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Sample Question for Agency System Use and Management  
SampleQuestion
Customary ways to follow-up with a client who has not paid an agency-billed insurance-premium invoice include all but the following:
 A: a statement indicating which prior invoices have been paid and which ones haven't
 B: printing and sending an aged receivables list to every client in default
 C: sending a dunning letter the client, requesting immediate attention
 D: a personal phone call, urging the client to pay the amount owed
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